RETURNS & REFUNDS
We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
14-Day Return Policy
You may return most items within 14 days of delivery for a full refund or exchange, provided they meet the following conditions:
- • Item is in its original condition
- • Card is not damaged, altered, or removed from protective packaging
- • Graded cards are returned in original case
- • Sealed products remain factory sealed
- • All original packaging and documentation included
How to Start a Return
1
Contact Us
Email support@vaulttcgmarket.com with your order number and reason for return.
2
Get Authorization
We'll provide a Return Merchandise Authorization (RMA) number within 24 hours.
3
Ship the Item
Pack the item securely and ship it using the prepaid label we provide.
4
Receive Refund
Once we receive and inspect the item, your refund will be processed within 3-5 business days.
Refund Timeline
Apple Pay / Cash App / Chime1-2 business days
Zelle / Wise / Revolut / GCash1-2 business days
Bitcoin / Bank Transfer3-5 business days
Store CreditImmediate
Non-Returnable Items
- • Items returned after 14 days
- • Cards that have been removed from sleeves or cases
- • Damaged or altered items
- • Items without original packaging